BrandUnion-hrlogo-in2015

客户执行 Account Executive

工作地点:北京
Work Location: Beijing

任职要求:
Requirements:

1.有1-2年品牌或广告行业客户服务经验
1. 1-2 years of professional customer service experience in brand or advertisement.
2.良好的中英文写作和翻译能力
2. Good writing and translation skills in both Chinese and English.
3. 沟通和表达能力佳
3.  Excellent communication and presentation skills
4. 耐心细致,聪明灵活,执行力强
Patient carefulness, smart as a whip, and strong execution.
5. 能熟练操作Word,Excel,PowerPoint.
5.  Familiar with Microsoft Office. (Word, Excel, PPT)
6. 广告、市场营销、新闻传播学、英语等相关专业优先
6. Advertising, marketing, journalism and communication, English or related major is preferred

主要职责:
Key Responsibilities:

1 跟进Team的工作,资料收集、汇整或翻译
1.Follow up the Team work, data collection and translation.
2 客户资料与访谈信息的收集与整理及初步分析
2 Collect customer data and interview information, and make preliminary analysis of them.
3 协助撰写工作文书. 
Assist compose working documents.
4 项目日常行政管理
Daily administrative management of project.
5.良好的团队协作能力,安排好策略及设计团队的工作,确保按时,保质保量的交付工作成果
Good team cooperation ability, arrange strategy and design team's work well, and ensure submit work product with good quality and on time.

有意者请发简历至:Lisa.Chen@brandunion.com,并注明消息来源于麦迪逊邦。


客户经理 Account manager

工作地点:北京
Work Location: Beijing

任职要求:
Requirements:

1.3年以上品牌或广告行业客户服务经验
3+years of professional customer service experience in brand or advertisement
2.良好的中英文写作和翻译能力
Good writing and translation skills in both Chinese and English.
3. 逻辑清晰,沟通和表达能力佳
Logical thinking, excellent communication and presentation skills
4. 具备良好的业务开发能力,对于客户需求有敏锐的洞察力
Capability of business development, have a good sense of customer demand.
5. 能够快速熟悉并掌握公司品牌推广和设计项目所需的方法
Quickly acquiring proficiency in the tools and methods that we used to develop branding and design programs
6. 广告、市场营销、新闻传播学、英语等相关专业优先
Advertising, marketing, journalism and communication, English or related major is preferred

主要职责:
Key Responsibilities:

1.负责新业务的对接联络及相关工作
To be a window between company and new business.
2.针对客户需求、预算等各类资讯,开拓BU的新业务
Expand BU’s new business based on customer’s requirements, budget and other kind of information.
3长期或日常管理一个大客户或多个客户
Long-term and day-to-day management of one large account or multiple accounts
4 有效处理客户沟通,并协调项目顺利进展,提升客户满意度.
Communicate effectively, coordinate project in smooth progress, and increase customer satisfaction.
5.良好的团队协作能力,合理安排策略及设计团队的工作,确保按时,保质保量的交付工作成果
To be a good team-worker, arrange strategy and design team's work well, and ensure submit work product with good quality and on time.
6.熟悉并合理进行财务工作的规划安排,保障合同、发票、收款等工作有序进行
Familiar and make systematic arrangement of financial work reasonably, and guarantee contracts, invoices, receipts, etc orderly.

有意者请发简历至:Lisa.Chen@brandunion.com,并注明消息来源于麦迪逊邦。


资深客户执行 Senior Account Executive

汇报给: 副客户总监
Reporting To: Associate Account Director

角色:
Role:

■参与日常项目管理
■Participate in daily management of projects
■维持客户的满意度,管理客户的预期和交流
■Seek to maintain client satisfaction and manage client expectations and communications
■支持内部进程发展以提高效率
■Support the development of internal processes to improve efficiency

关键职责:
Key Responsibilities:
客户管理:
Account Management:

在团队不在的情况下接听客户电话;通知团队电话内容
■Take client phone calls in absence of team; advise team of calls
在团队不在和没有做出回复的情况下核对邮件
■Checking emails in the absence of the team and responding

项目管理:
Project Management:
行政管理
Manage the Administration:

■与团队合作,创建工作计划、预算和时间安排
■Work with team to create work plans, budgets and timings
■确保所有文件被复制,在团队中流通
■Ensure all documentation is copied, and circulated to team
■开放进行的工作/阶段数字并且给团队建议
■Open ongoing job/stage numbers and advise the team
■确保文件是最新的
■Ensure files are up-to-date
■安排通信员传递,确保顾客得到正确的内容
■Organise courier deliveries, and ensure correct contents go to client
■确保客户告知进行中的客户需求
■Ensure all ongoing client requests are billed to client 
■进行月度账单总结
■Produce monthly billing summary
■与经理合作,进行预算和时间安排
■Work with manager to create budgets and timings
■确保文件的更新
■Ensure files are up to date
■安排通信员传递,确保顾客得到正确的内容
■Organise courier deliveries and ensure correct contents go the client
■与客户团队合作翻译或撰写创意简报来确保成功交付任务
■Work with Client Team to translate and/or write Creative Briefs to ensure the successful delivery of an assignment

团队管理
Manage the team:

■确保设计/数码工作室正常工作并得到正确的阶段数字
■Ensure design/digital studio are working to correct job and stage number
■协助经理安排团队和创意工作室的工作转移
■Assist manager arrange transfer of work between team and Creative Studio
■帮助确认在整个会议期间全队的参与;准备会议室以及会议的所有必要书面文件
■Help to ensure attendance of full teams at all meetings; prepare the room and bring all necessary paperwork to the meeting
■协助经理简报设计/数码工作室任何特别的顾客需求,也就是bmps,pdfs,cds ISDNS等一些工作。
■Assist manager brief design/digital studio of any ad hoc client requests i.e. bmps, pdfs, cds ISDNs etc of work

信念管理
Manage the Brief:

■参与内部工作审查-做记录等
■Attend internal reviews of work – take notes etc
■协助经理跟进客户技术信息、产品以及需求等
■Assist manager chase clients for technical information, products, requirements etc
■协助经理在任何会议中做记录以便确保会议记录的撰写以及在会议的24小时内发给团队成员
■Assist manager take notes in any meetings attended to ensure contact report is written and distributed to team with 24hrs of meeting
财务管理
Manage the Finances:
■在符合AD的情况下,估计额外的费用
■Assist manager raise ongoing estimates for any additional fees/costs in agreement with AD
■了解项目可能产生的折扣/优惠率
■Be aware of any discounted/favoured rates that a project may be working to
■确保所有客户files, pdfs CD-Roms要求费用计到客户帐上
■Ensure all on going client requests for files, pdfs CD-Roms are billed to client
■每周监测实际花费;向财务部门获得发票快递复印件等
■Assist manager monitor fee and cost spend against estimates on weekly basis; chase finance department for copies of invoices, couriers etc 
■每周付费会议上向财务部跟进付费状态
■Assist manager advise billing status to accounts departments at weekly billing meetings
■支持收账
■Support debt collection efforts

生产
Production:

■每日管理生产流程
■Assist manager manage the production process on a day to day basis
■核对所有所需的客户信息——内容报告,复印件,合同细节等
■Collate all required client information – print specs, copy, print contract details etc
■审查创意工作流程和时间表
■Create artwork schedules and timing charts
■协调生产/设计工作室与客户团队之间的变动和信息更新
■Liaise changes and information between production/design studio and client team
■预定第三方艺术家;填写采购单
■Book third party origination artists; raise purchase orders etc
■确保最终版本创新作品抵达正确目的地    
■Ensure delivery of artwork to correct destinations with final signatures
■将所有创意作品归档
■File all artwork 

主要需求:
Main Requirements:

■学士学位或以上
■Bachelor Degree or above
■2-4年的工作经验或相关经验
■2-4 years agency experiences or equivalent
■具有精通的中/英文口语和书面交流能力
■Excellent communication skills with proficiency in oral and written English and Chinese
■必备与客户沟通时成熟的判断技巧
■Possesses maturity and judgment skills necessary for client contact
■管理客户预算和最后期限的能力
■Ability to manage client budgets and deadlines
■优秀的研究、撰写和编辑技能,以及与客户专业交流的能力
■Good research, writing and editing skills, as well as the ability to interact with clients professionally. 
■良好的抗压能力
■Good anti-pressure ability
■掌握基本技能,强烈希望学会优秀的表达技能和技巧
■Basic skills with a strong willingness to learn good presentation skills and techniques
■支持和积极参加业务陈述的能力
■Ability to support and actively participate in presentations

我们看重人们的是:
What we value in our people:
 
■热衷于做好自己的事情,服务客户并且创造可衡量的差异
■Passionate about being the best at what they do, serving their clients and making a measurable difference.
■创意和专业知识是他们的命脉。他们提出大胆的想法并且能够成功的将其付诸实践
■Ideas and expertise are their lifeblood. They create bold ideas and have the expertise to apply them successfully.
■人际关系贯穿于他们职业生涯的核心。通过理解并尊重客户和同事的观点,帮助他们建立良好的人际关系和解决方案
■Relationships lie at the core of their professional life. Through understanding and respecting the views of their clients and colleagues helps them to build strong relationships and solutions.
■他们重视同事间的真诚以及开展业务的方式
■They value integrity in their colleagues and in the way they conduct their business.
■他们对自己、工作以及工作的公司具有雄心壮志
■They have ambition for themselves, their work and for the company they work for.
■他们的所有的交互都是开放、诚实和透明的。
■They are open, honest and transparent in all interactions.

有意者请发简历至:Lisa.Chen@brandunion.com,并注明消息来源于麦迪逊邦。


高级客户经理 Senior Account Manager

汇报给:客户服务总监
Reporting To: Client Service Director

角色:
Role:

■高级客户经理是企业中重要职位,需要掌握企业要求的各种技能同时负责处理(有时候控制)日常客户关系,从而保证按时、在预算内高质量的完成品牌推广和设计方案。有效的管理(有时候是领导)客户关系以及企业资源从而成功完成品牌推广方案
■A key role within the agency, the Senior Client Manager will be responsible for harnessing the various skill sets within the business and managing (and in some case owning) the day-to-day client relationships in order to deliver the highest quality branding and design programs on time and to budget
■有效的管理(有时候是领导)客户关系以及企业资源从而成功完成品牌推广方案
■Effective management (and in some cases leadership) of Client relationships and agency resource to deliver great branding programs

主要职责:
Key Responsibilities:
客户管理:
Account Management:

■管理客户关系,使其与TBU品牌掌控理念、工具和七步体系保持一致。
■Manage the client relationship in line with BU Brand Mastery philosophy, tools and seven step system
■确保所有的模板和提议都使用BU七步体系
■Ensure all templates and proposals use BU seven step system
■准备方案策划书、计划书以及时间线
■Prepare proposals, estimates and timelines for projects
■按要求获得企业内部以及客户批准
■Obtain internal and client approvals as required
■按要求协助/推动新业务
■Assisting / driving new business as required
■日常账户管理(包括工作流程、质量管理、预算控制和开发票),让客户满意我们的工作质量
■Responsible day to day management of accounts (including workflow, quality control, budget control & invoicing) and delights Clients with the quality of our work
■帮助推销项目
■Assist to business development

项目管理:
Project Management:
行政管理
Manage the Administration:

■有效处理客户交流的所有方面,包括设置并超越所有项目的预期
■Effectively handle all aspects of client communications including setting and exceeding expectations for all projects
■寻找提升客户满意度、扩大客户关系网的途径。
■Seek out ways to improve client satisfaction as well as expand client relationships 
■学习如何帮助咨询和设计流程
■Learns how to contribute to Consulting and Design process
■与高级客户总监合作以方式让公司更快速地、更加节省成本的完成高质量任务
■Working with Senior Client Director to implement new ways of working that allow the Company to deliver quality work faster and cheaper
■在职业圈和客户圈提升公司的形象
■Helps raise the profile of the Company in the professional & Clients’ communities
■快速熟练掌握公司品牌推广和设计项目所需工具及方法
■Quickly acquiring proficiency in the tools and methods that we used to develop branding an design programs
■与其它部门同事合作,完成整合传播
■Works with peers in other disciplines to produce integrated communications that build Brands
■在项目完成后准备案例研究
■Prepare case studies upon the completion of projects

团队管理
Manage the team:
■确保设计团队正确工作并且达到规定级数
■Ensure design/digital studio are working to correct job and stage number
■安排团队与创意工作室之间的工作移交
■Arrange transfer of work between team and Creative Studio
■向设计/数码工作室转达客户临时特别要求,比如bmps, pdfs, cds ISDNs
■Brief design/digital studio of any ad hoc client requests i.e. bmps, pdfs, cds ISDNs etc of work
■预见项目中可能出现的问题,提高整体团队的工作表现
■Works to anticipate problems and improve performance of the overall team
■培训并且提高客户管理团队中年轻队员的客户服务技能
■Coaches and brings best practice in account service skills to the junior members of the Client Service team
■培养团队创新精
■Encourages a climate of creativity and innovation in the team

信念管理
Manage the Brief:

■参与内部工作审查
■Attend internal reviews of work
■向客户了解技术信息,产品以及其它要求
■Chase clients for technical information, products, requirements etc.
■协助策划/研发战略和简报
■Contribute to/develop strategies and briefs that inspire great work

财务管理
Manage the Finances:

■在符合AD的情况下,估计额外的费用
■Raise ongoing estimates for any additional fees/costs in agreement with AD
■了解项目可能产生的折扣/优惠率
■Be aware of any discounted/favoured rates that a project may be working to
■确保所有客户files, pdfs CD-Roms要求费用计到客户帐上
■Ensure all on going client requests for files, pdfs CD-Roms are billed to client
■每周监测实际花费;向财务部门获得发票快递复印件等
■Monitor fee and cost spend against estimates on weekly basis; chase finance department for copies of invoices, couriers etc. 
■每周付费会议上向财务部跟进付费状态
■Advise billing status to accounts departments at weekly billing meetings
■支持收账
■Support debt collection efforts
■确保客户为公司工作付费
■Ensures that Clients are efficiently charged for the work the Company has performed and that they pay for it
■与同事合作确保达到最佳财务表现,获得强大的客户基础以及行业领先的公司形象
■Works with peers within the network to apply best practice and deliver improved financial performance, a strong client base and industry-leading credentials

生产
Production:

■每日管理生产流程
■Manage the production process on a day to day basis
■核对所有所需的客户信息——内容报告,复印件,合同细节等
■Collate all required client information – print specs, copy, print contract details etc
■审查创意工作流程和时间表
■Review create artwork schedules and timing charts
■协调生产/设计工作室与客户团队之间的变动和信息更新
■Liaise changes and information between production/design studio and client team
■预定第三方艺术家;填写采购单
■Book third party origination artists; raise purchase orders etc
■确保最终版本创新作品抵达正确目的地    
■Ensure delivery of artwork to correct destinations with final signatures
■将所有创意作品归档
■File all artwork 

主要要求:
Main Requirements:

■学士学位及以上
■Bachelor Degree or above
■6年或以上行业或者类似经验
■6+ years agency experiences or equivalent
■优秀的中英文书面、口头沟通技巧
■Excellent communication skills with proficiency in oral and written English and Chinese
■与客户沟通中具备成熟以及判断技巧
■Possesses maturity and judgment skills necessary for client contact
■有效管理客户预算和截止时间
■Ability to manage client budgets and deadlines
■良好的搜索、书写、编辑技能,能与客户专业沟通
■Good research, writing and editing skills, as well as the ability to interact with clients professionally. 
■良好的抗压能力
■Good anti-pressure ability
■有基本的展示技能,并且渴望学习优秀的展示技巧
■Basic skills with a strong willingness to learn good presentation skills and techniques
■能够积极参与展示
■Ability to actively participate in presentations

我们看重的是:
What we value in our people:
 
■热衷于做好自己的事情,服务客户并且创造可衡量的差异
■Passionate about being the best at what they do, serving their clients and making a measurable difference.
■创意和专业知识是他们的命脉。他们提出大胆的想法并且能够成功的将其付诸实践
■Ideas and expertise are their lifeblood. They create bold ideas and have the expertise to apply them successfully.
■人际关系贯穿于他们职业生涯的核心。通过理解并尊重客户和同事的观点,帮助他们建立良好的人际关系和解决方案
■Relationships lie at the core of their professional life. Through understanding and respecting the views of their clients and colleagues helps them to build strong relationships and solutions.
■他们重视同事间的真诚以及开展业务的方式
■They value integrity in their colleagues and in the way they conduct their business.
■他们对自己、工作以及工作的公司具有雄心壮志
■They have ambition for themselves, their work and for the company they work for.
■他们的所有的交互都是开放、诚实和透明的。
■They are open, honest and transparent in all interactions.

有意者请发简历至:Lisa.Chen@brandunion.com,并注明消息来源于麦迪逊邦。

By: Summer Zheng


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