Account Manager/Account Director, Healthcare, Shanghai

Client service, client relations and projects management (60%)
• Keep client programmes on schedule and ensure all deadliness are met
• Structure long term plans and program recommendations for clients
• Earn the confidence of mid-to-senior level client contacts and other executives with a client’s organization
• Plan and implement programmes; forecast and manage budgets, profitability and receivables for new and existing clients
• Proactively handle client problems quickly and adeptly
• Serve as senior contact for client
• Contribute to and promote business development by counseling clients
• Manage team works and ensure all deliverables meet client’s expectation
• Demonstrate a well-developed knowledge of client relevant industry and media
• Develop media relations strategies and deliver results
• Drive the development of appropriate public relations strategy and programs
• Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting programme recommendations and pursuing new business leads

New business development (25%)
• Actively participate in new business initiatives including taking a lead role in research and scooping of new business opportunities as requested.

Team management and finance management (15%)
• Act as key contact for internal account staff to address issues
• Make account assignments
• Train and motivate team members
• Manage account staff group profitability
• Conduct performance reviews
• Create opportunities for team members to enhance growth with agency
• Track team results against client’s goals
• Attend account reviews and staff meetings – provide ongoing communications and feedback
• Ensure account team members adhere to agency time reporting and financial guidelines
• Participate in systems improvement
• Involved in staffing of team including reviewing resumes and interviewing candidates

Desired candidate profile
• Bachelor’s Degree, with 6 years or more experience in communications, marketing ,media, digital or content develop experience.
• Healthcare, food, restaurant, trade (import/export), or beverage experience is a bonus
• Can turn ideas into workable plans
• Capacity to convey ownership of assigned projects to junior team members
• Can solve conflict
• Can mobilize and motivate teams
• Exhibit Can work independently and as part of a team
• Aptitude for financial analysis
• Can complete challenging projects within set parameters
• Exceptional judgment when working with team members, client contacts and vendors
• Commitment and dedication to the agency’s success as well as individual career
• Can anticipate client and team needs
• Attention to detail and quality
• Instills confidence with clients and colleagues


By: Summer Zheng


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