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开放职位:
 Apple Support Social Producer
• Apple Support Visual Designer(APAC) 
• Apple Support Web Editor/Writer


Apple Support Social Producer

Location:Shanghai, China

Summary
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple is looking for a social producer to join our Apple Support Online APAC team. Your objective is to produce content that will help customers learn, use, and love Apple’s products and services. You will be taking charge of the development, execution, and management of Apple Support Online’s presence on social media in China. You will work cross-functionally to translate common customer-reported issues into an editorial that helps people resolve issues and better understand key hardware and software features.

Key Qualifications
• 10+ years of social media campaign design and execution experience
• Confirmed project management experience
• Agency management experience a plus
• Relevant experience in interactive project management in a digital agency of • Marketing Communications focused organisation
• Ability to juggle multiple projects on tight timelines and adapt quickly to changing circumstances
• Ability to express ideas clearly and diplomatically
• Experience reviewing your own work with others
• Run projects and communicate status dedicatedly
• Utmost attention to detail, and the ability to filter and focus on what’s important
• Hyper-focused on product accuracy
• Resilient when we have to leave good ideas behind (in pursuit of great ones). • Passion for providing a great user experience
• Willing to take risks, fail, and learn from mistakes
• Ability to collaborate across multiple functions and timezones
• Fluent in Mandarin and English
• High level of personal and professional integrity
• Strong work ethic with a high degree of flexibility

Description
• Understand local market social media landscape and cultural nuances
• Deep understanding in and passion for all social media channels
• Ability to interpret data to create actionable social support programs
• Fluent in the latest Apple products, solutions, and related technologies
• Meet deadlines and keep project managers in the loop. Reciprocal teammate

Education & Experience
• Bachelor's degree, MBA a plus

有意者请点击“简历投递”


Apple Support Visual Designer(APAC) 

Location:Shanghai, China

Summary
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Online Support Team is seeking a dynamic team player to design amazing content for our customers. The ideal candidate is an expert in Photoshop, Illustrator, and fully versed in a range of other design tools. Experience relating to other visual arts such as photography, illustration and graphic arts is also beneficial. 

To succeed in this role, you will need to draw on your technical knowledge, Apple product knowledge, organizational skills, problem solving skills, interpersonal skills, common sense, and sense of humor. You will join a team who is fully committed to excellence and satisfying the demands of Apple’s global customer base.

You will be collaborating with Content Strategy, Content Production, Creative Director and Design teams to create content with our channels. You will create concepts, wireframes, storyboards and assets that will be used on Website, App, and Social Media.

Key Qualifications
• 10+ years producing visual mockups for large consumer websites or equivalent experience
• Familiar with principles of design and user experience
• A real passion for and exceptional eye for detail
• Have a comfort level and flexibility for an iterative design process
• Ability to work in design files like Photoshop, Illustrator and Sketch
• Fluency in HTML and CSS
• Ability to work closely with a User Experience team and collaborate with UX designers
• Experience with designing for mobile web, mobile apps, and accessibility is a plus
• Excellent organization and communication skills
• Vendor management experience a plus
• High level of personal and professional integrity
• Strong work ethic with a high degree of flexibility

Description
• Help define the visual design for web pages, UI and brand identity on social media
• Work with layouts and product images to create pixel perfect mockups
• Create screenshots, illustrations, animation and icons that communicate technical concepts
• Help produce and maintain design patterns and visual guidelines for the organization
• Help ensure all production visuals are consistent with Apple branding and accessibility standards
• Work with developers and QA teams to validate production content
• Serve as a knowledge resource for the latest trends in the social content space

Education & Experience
• Bachelor’s degree in Graphic Design, Visual Communications, or equivalent experience

有意者请点击“简历投递”


Apple Support Web Editor/Writer

Location:Shanghai, China

Summary
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple is looking for a writer to join our Apple Support Online APAC team. You will craft thoughtful, engaging social posts, and any copy embedded within images, videos, and animations for use on several APAC channels. You will work with the production team and leadership to translate common customer-reported issues into posts, scripts, and visuals that help people resolve issues and better understand key hardware and software features.

Key Qualifications
• 5+ years of experience writing for traditional or digital agencies, in-house marketing teams, or digital publications
• Experience authoring and editing business content for a support audience
• Strong background in copywriting for videos and social media
• Extraordinary writing, editing, collaboration, and interpersonal skills
• Ability to juggle multiple projects on tight timelines and adapt quickly to changing circumstances
• Experience writing specifically for video and Weibo, and collaborating with producers, art directors, designers and subject matter experts
• Ability to express ideas clearly and diplomatically
• Ability to take technical content and make it easy for non-technical audiences to understand
• Experienced reviewing your own work with others
• Deep understanding of the Apple tone and voice. Ability to develop ideas that are surprising and fresh, yet unmistakably Apple
• Ability to build and revise copy quickly, and to articulate the message to partners
• Utmost attention to detail, and the ability to filter and focus on what’s important
• Clear and simple writing that speaks to customers in their own language
• Hyper-focused on product accuracy
• Resilient when we have to leave good ideas behind (in pursuit of great ones). Passion for providing a great user experience
• Willing to take risks, fail, and learn from mistakes
• Ability to work across multiple functions and timezones
• High level of personal and professional integrity
• Strong work ethic with a high degree of flexibility
• Fluent in Mandarin and English

Description
• Run content projects and communicate status dedicatedly 
• Understand local market social media landscape and cultural nuances
• Meet deadlines and keep project managers in the loop. 
• Fluent in the latest Apple products, solutions, and related technologies

Education & Experience
• Bachelor's degree in technical communication, writing/composition, or similar field

有意者请点击“简历投递”

By: Summer Zheng


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